10485

Returned from the following NVP/SOAP API calls:

• DoExpressCheckoutPayment
• GetExpressCheckoutDetails

An Express Checkout payment failed because the buyer was not directed to PayPal and did not authorize the transaction.

The payment process is halted, preventing the customer from finalizing their purchase. This can lead to a poor customer experience and potentially lost sales if the issue is not resolved promptly.

• Notify buyers: Inform buyers about the error and provide steps to resolve it.
• Redirect to PayPal: Use the token from SetExpressCheckout to send buyers to the PayPal login page. After logging in, they see the transaction details on the payment review page, where they must approve the payment.
• Streamline the process: Make redirection smooth and user-friendly. Provide clear instructions and minimize steps to complete the payment.

The NVP/SOAP API integration method is deprecated. You can find more information about our latest integrations from the following resources:

• REST APIs
• PayPal Checkout
• PayPal Developer homepage

• Express checkout token
• NVP/SOAP integration
• NVP/SOAP error codes