Test Disputes
DOCSCURRENT
Last updated: Feb 27th, 7:47am
You can run negative tests on your integration to manage the responses you give to your customers.
Know before you code
- Before you trigger a simulation, you'll need to you need to get an access token.
- Use Postman to explore and test PayPal APIs.
Simulation method
To trigger a simulation for the Disputes API, you can use a path parameter in the request URI.
Use a path parameter in the request URI
| Trigger or test value | Simulated error response |
|---|---|
v1/customer/disputes?disputed_transaction_id=ERRDIS023 |
FORBIDDEN |
- Request
- Response
1curl -X GET \2 https://api-m.sandbox.paypal.com/v1/customer/disputes?disputed_transaction_id=ERRDIS023 \3 -H 'Authorization: Bearer <Access Token>' \4 -H 'Content-Type: application/json'
Test values
Use the following test values to trigger negative responses for these disputes actions:
- List disputes
- Show dispute details
- Send message to other party
- Make offer to resolve dispute
- Escalate dispute to claim
- Provide evidence
- Accept claim
- Acknowledge return item
- Appeal dispute
Note: Test values are case sensitive.
List disputes
Negative response test values
Use the path parameter in the request URI method to simulate the following error responses at GET /v1/customer/disputes?disputed_transaction_id={transaction_id}.
| Trigger or test value | Simulated error response |
|---|---|
| /v1/customer/disputes?disputed_transaction_id=ERRDIS023 | FORBIDDEN |
| /v1/customer/disputes?disputed_transaction_id=ERRDIS024 | INVALID_RESOURCE_ID |
| /v1/customer/disputes?disputed_transaction_id=ERRDIS025 | NOT_ACCEPTABLE |
| /v1/customer/disputes?disputed_transaction_id=ERRDIS026 | UNSUPPORTED_MEDIA_TYPE |
| /v1/customer/disputes?disputed_transaction_id=ERRDIS027 | RATE_LIMIT_REACHED |
| /v1/customer/disputes?disputed_transaction_id=ERRDIS028 | SERVICE_UNAVAILABLE |
| /v1/customer/disputes?disputed_transaction_id=ERRDIS029 | INTERNAL_SERVICE_ERROR |
| /v1/customer/disputes?disputed_transaction_id=ERRDIS030 | AUTHORIZATION_ERROR |
| /v1/customer/disputes?disputed_transaction_id=ERRDIS031 | VALIDATION_ERROR |
| /v1/customer/disputes?disputed_transaction_id=ERRDIS032 | VALIDATION_ERROR |
| /v1/customer/disputes?disputed_transaction_id=ERRDIS033 | VALIDATION_ERROR |
| /v1/customer/disputes?disputed_transaction_id=ERRDIS034 | VALIDATION_ERROR |
Show dispute details
Negative response test values
Use the JSON pointer method to simulate the following error responses at GET /v1/customer/disputes/{dispute_id}.
| Trigger or test value | Simulated error response |
|---|---|
| /v1/customer/disputes/ERRDIS015 | FORBIDDEN |
| /v1/customer/disputes/ERRDIS016 | INVALID_RESOURCE_ID |
| /v1/customer/disputes/ERRDIS017 | NOT_ACCEPTABLE |
| /v1/customer/disputes/ERRDIS018 | UNSUPPORTED_MEDIA_TYPE |
| /v1/customer/disputes/ERRDIS019 | RATE_LIMIT_REACHED |
| /v1/customer/disputes/ERRDIS020 | SERVICE_UNAVAILABLE |
| /v1/customer/disputes/ERRDIS021 | INTERNAL_SERVICE_ERROR |
| /v1/customer/disputes/ERRDIS022 | AUTHORIZATION_ERROR |
Send message to other party
Negative response test values
Use the path parameter in the request URI method to simulate the following error responses at POST /v1/customer/disputes/{dispute_id}/send-message.
| Trigger or test value | Simulated error response |
|---|---|
| /v1/customer/disputes/ERRDIS091/send-message | FORBIDDEN |
| /v1/customer/disputes/ERRDIS092/send-message | INVALID_RESOURCE_ID |
| /v1/customer/disputes/ERRDIS093/send-message | NOT_ACCEPTABLE |
| /v1/customer/disputes/ERRDIS094/send-message | UNSUPPORTED_MEDIA_TYPE |
| /v1/customer/disputes/ERRDIS095/send-message | RATE_LIMIT_REACHED |
| /v1/customer/disputes/ERRDIS096/send-message | SERVICE_UNAVAILABLE |
| /v1/customer/disputes/ERRDIS097/send-message | INTERNAL_SERVICE_ERROR |
| /v1/customer/disputes/ERRDIS098/send-message | AUTHORIZATION_ERROR |
| /v1/customer/disputes/ERRDIS099/send-message | UNPROCESSABLE_ENTITY |
Make offer to resolve dispute
Negative response test values
Use the path parameter in the request URI method to simulate the following response at POST /v1/customer/disputes/{dispute_id}/make-offer.
| Trigger or test value | Simulated error response |
|---|---|
| /v1/customer/disputes/ERRDIS100/make-offer | FORBIDDEN |
| /v1/customer/disputes/ERRDIS101/make-offer | INVALID_RESOURCE_ID |
| /v1/customer/disputes/ERRDIS102/make-offer | NOT_ACCEPTABLE |
| /v1/customer/disputes/ERRDIS103/make-offer | UNSUPPORTED_MEDIA_TYPE |
| /v1/customer/disputes/ERRDIS104/make-offer | RATE_LIMIT_REACHED |
| /v1/customer/disputes/ERRDIS105/make-offer | SERVICE_UNAVAILABLE |
| /v1/customer/disputes/ERRDIS106/make-offer | INTERNAL_SERVICE_ERROR |
| /v1/customer/disputes/ERRDIS107/make-offer | AUTHORIZATION_ERROR |
| /v1/customer/disputes/ERRDIS108/make-offer | UNPROCESSABLE_ENTITY |
Escalate dispute to claim
Negative response test values
Use the path parameter in the request URI method to simulate the following error responses at POST /v1/customer/disputes/{dispute_id}/escalate.
| Trigger or test value | Simulated response |
|---|---|
| /v1/customer/disputes/ERRDIS082/escalate | FORBIDDEN |
| /v1/customer/disputes/ERRDIS083/escalate | INVALID_RESOURCE_ID |
| /v1/customer/disputes/ERRDIS084/escalate | NOT_ACCEPTABLE |
| /v1/customer/disputes/ERRDIS085/escalate | UNSUPPORTED_MEDIA_TYPE |
| /v1/customer/disputes/ERRDIS086/escalate | RATE_LIMIT_REACHED |
| /v1/customer/disputes/ERRDIS087/escalate | SERVICE_UNAVAILABLE |
| /v1/customer/disputes/ERRDIS088/escalate | INTERNAL_SERVICE_ERROR |
| /v1/customer/disputes/ERRDIS089/escalate | AUTHORIZATION_ERROR |
| /v1/customer/disputes/ERRDIS090/escalate | UNPROCESSABLE_ENTITY |
Provide evidence
Negative response test values
Use the path parameter in the request URI method to simulate the following error responses at POST /v1/customer/disputes/{dispute_id}/provide-evidence .
| Trigger or test value | Simulated response |
|---|---|
| /v1/customer/disputes/ERRDIS035/provide-evidence | FORBIDDEN |
| /v1/customer/disputes/ERRDIS036/provide-evidence | INVALID_RESOURCE_ID |
| /v1/customer/disputes/ERRDIS037/provide-evidence | NOT_ACCEPTABLE |
| /v1/customer/disputes/ERRDIS038/provide-evidence | UNSUPPORTED_MEDIA_TYPE |
| /v1/customer/disputes/ERRDIS039/provide-evidence | RATE_LIMIT_REACHED |
| /v1/customer/disputes/ERRDIS040/provide-evidence | SERVICE_UNAVAILABLE |
| /v1/customer/disputes/ERRDIS041/provide-evidence | INTERNAL_SERVICE_ERROR |
| /v1/customer/disputes/ERRDIS042/provide-evidence | AUTHORIZATION_ERROR |
| /v1/customer/disputes/ERRDIS043/provide-evidence | UNPROCESSABLE_ENTITY |
| /v1/customer/disputes/ERRDIS044/provide-evidence | VALIDATION_ERROR |
| /v1/customer/disputes/ERRDIS045/provide-evidence | VALIDATION_ERROR |
| /v1/customer/disputes/ERRDIS046/provide-evidence | VALIDATION_ERROR |
| /v1/customer/disputes/ERRDIS047/provide-evidence | VALIDATION_ERROR |
| /v1/customer/disputes/ERRDIS048/provide-evidence | VALIDATION_ERROR |
| /v1/customer/disputes/ERRDIS049/provide-evidence | VALIDATION_ERROR |
| /v1/customer/disputes/ERRDIS050/provide-evidence | VALIDATION_ERROR |
Accept claim
Negative response test values
Use the path parameter in the request URI method to simulate the following response at POST /v1/customer/disputes/{dispute_id}/accept-claim.
| Trigger or test value | Simulated response |
|---|---|
| /v1/customer/disputes/ERRDIS051/accept-claim | FORBIDDEN |
| /v1/customer/disputes/ERRDIS052/accept-claim | INVALID_RESOURCE_ID |
| /v1/customer/disputes/ERRDIS053/accept-claim | NOT_ACCEPTABLE |
| /v1/customer/disputes/ERRDIS054/accept-claim | UNSUPPORTED_MEDIA_TYPE |
| /v1/customer/disputes/ERRDIS055/accept-claim | RATE_LIMIT_REACHED |
| /v1/customer/disputes/ERRDIS056/accept-claim | SERVICE_UNAVAILABLE |
| /v1/customer/disputes/ERRDIS057/accept-claim | INTERNAL_SERVICE_ERROR |
| /v1/customer/disputes/ERRDIS058/accept-claim | AUTHORIZATION_ERROR |
| /v1/customer/disputes/ERRDIS059/accept-claim | UNPROCESSABLE_ENTITY |
| /v1/customer/disputes/ERRDIS060/accept-claim | VALIDATION_ERROR |
| /v1/customer/disputes/ERRDIS061/accept-claim | VALIDATION_ERROR |
| /v1/customer/disputes/ERRDIS062/accept-claim | VALIDATION_ERROR |
| /v1/customer/disputes/ERRDIS063/accept-claim | VALIDATION_ERROR |
| /v1/customer/disputes/ERRDIS064/accept-claim | VALIDATION_ERROR |
| /v1/customer/disputes/ERRDIS065/accept-claim | UNPROCESSABLE_ENTITY |
Acknowledge return item
Negative response test values
Use the path parameter in the request URI method to simulate the following response at POST /v1/customer/disputes/{dispute_id}/acknowledge-return-item.
| Trigger or test value | Simulated response |
|---|---|
| /v1/customer/disputes/ERRDIS109/acknowledge-return-item | FORBIDDEN |
| /v1/customer/disputes/ERRDIS110/acknowledge-return-item | INVALID_RESOURCE_ID |
| /v1/customer/disputes/ERRDIS111/acknowledge-return-item | NOT_ACCEPTABLE |
| /v1/customer/disputes/ERRDIS112/acknowledge-return-item | UNSUPPORTED_MEDIA_TYPE |
| /v1/customer/disputes/ERRDIS113/acknowledge-return-item | RATE_LIMIT_REACHED |
| /v1/customer/disputes/ERRDIS114/acknowledge-return-item | SERVICE_UNAVAILABLE |
| /v1/customer/disputes/ERRDIS115/acknowledge-return-item | INTERNAL_SERVICE_ERROR |
| /v1/customer/disputes/ERRDIS116/acknowledge-return-item | AUTHORIZATION_ERROR |
| /v1/customer/disputes/ERRDIS117/acknowledge-return-item | UNPROCESSABLE_ENTITY |
Appeal dispute
Negative response test values
Use the path parameter in the request URI method to simulate the following response at POST /v1/customer/disputes/{dispute_id}/appeal.
| Trigger or test value | Simulated response |
|---|---|
| /v1/customer/disputes/ERRDIS066/appeal | FORBIDDEN |
| /v1/customer/disputes/ERRDIS067/appeal | INVALID_RESOURCE_ID |
| /v1/customer/disputes/ERRDIS068/appeal | NOT_ACCEPTABLE |
| /v1/customer/disputes/ERRDIS069/appeal | UNSUPPORTED_MEDIA_TYPE |
| /v1/customer/disputes/ERRDIS070/appeal | RATE_LIMIT_REACHED |
| /v1/customer/disputes/ERRDIS071/appeal | SERVICE_UNAVAILABLE |
| /v1/customer/disputes/ERRDIS072/appeal | INTERNAL_SERVICE_ERROR |
| /v1/customer/disputes/ERRDIS073/appeal | AUTHORIZATION_ERROR |
| /v1/customer/disputes/ERRDIS074/appeal | UNPROCESSABLE_ENTITY |
| /v1/customer/disputes/ERRDIS075/appeal | VALIDATION_ERROR |
| /v1/customer/disputes/ERRDIS076/appeal | VALIDATION_ERROR |
| /v1/customer/disputes/ERRDIS077/appeal | VALIDATION_ERROR |
| /v1/customer/disputes/ERRDIS078/appeal | VALIDATION_ERROR |
| /v1/customer/disputes/ERRDIS079/appeal | VALIDATION_ERROR |
| /v1/customer/disputes/ERRDIS080/appeal | VALIDATION_ERROR |
| /v1/customer/disputes/ERRDIS081/appeal | VALIDATION_ERROR |