Decline analysis report

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Last updated: Oct 30th, 11:15am

This report provides a detailed view of card and bank transaction declines that happened during the reporting timeframe. Use this report to analyze why you had any processor and bank declines, and to take corrective action as required.

Download a sample report

To review what's available in this report, download a sample in CSV format. This sample may vary from your actual report, depending on your settings.

Know before you begin

Ensure you are an approved partner to use this report.

This report is generated and placed on SFTP by 9:00 AM daily in the leading time zone of the reporting window.

This report includes alternative payment methods (APMs). See the list of supported APMs.

The actual amounts in this report are multiplied by 100 to represent the amounts as cents. For instance, a $10 entry appears as 1000 on the report.

Read the report data by column header name instead of column index to maintain backward compatibility.

Report file name

The file name of the Decline Analysis Report follows this naming convention:

1<DA>.<yyyymmdd>.<ReportIdentifier>.<ReportingWindow>.<SequenceNumber>.<MajorVersion>.<MinorVersion>.<Format>

Field	Information
`DA`	An abbreviation for the Decline Analysis Report.
`yyyymmdd`	The date for the data in the report. It represents the latest, or ending date, of the data.
`ReportIdentifier`	This is the unique value set up during report generation to identify the report, such as the BN code or organization name.
`ReportingWindow`	The window of time when the report was generated as follows: `A`: America/New York to America/Los Angeles `H`: America/Los Angeles to Asia/Hong Kong `R`: Asia/Hong Kong to Europe/London `X`: Europe/London to America/New York
`SequenceNumber`	The sequence number of the report file. It is two characters, right-justified, and zero-filled. The sequence number begins with `0` and continues until all parts of the report are recorded in files. The sequence number is always present in the report filename even if there is only one file.
`MajorVersion`	This indicates the main report version. The major version number increments when there are significant changes in the report.
`MinorVersion`	The minor version number increments with any change to the report. If there are no changes, it is set to 0.
`format`	The report format is `CSV` (comma-separated values).

Report format

Each row of the report consists of a two-letter row type, followed by the details specific to that row type. The following table lists the valid row types, along with the sections that describe the data for that row type.

Code	Description
FH	File header
SH	Section header
CH	Column header
SB	Section body
SF	Section footer
FF	File footer

File header data

Position	Column name	Data type	Description
1	Column Type	`Literal`	The column type (`FH`).
2	Report Generation Date	`Date-time`	The date and time when the report file was generated, in the following format: `YYYY/MM/DD HH:MM:SS offset` where: `YYYY` is the four-digit year `MM` is the two-digit month of the year `DD` is the two-digit day of the month `HH` is the hour in 24-hour notation `MM` is minutes `SS` is seconds Offset is the five-character signed offset from GMT. For example, `+0800`
3	Reporting Time Zone	One of the following `Varchar` single characters: `A`, `H`, `R`, `X`.	The window of time in which the report was generated, as follows: `A`: America/New York to America/Los Angeles. `H`: America/Los Angeles to Asia/Hong Kong. `R`: Asia/Hong Kong to Europe/London. `X`: Europe/London to America/New York.
4	Report Period Start Date	`Date-time`	The beginning date and time for which to include transactions in the report, in the following format: `YYYY/MM/DD HH:MM:SS offset`, where `offset` is the five-character signed offset from GMT. For example, `+0800`.
5	Report Period End Date	`Date-time`	The final date and time for which to include transactions in the report, in the following format: `YYYY/MM/DD HH:MM:SS offset`, where `offset` is the five-character signed offset from GMT. For example, `+0800`.

Section header data

1 Column Type Literal SH

Section body data

1	Column Type	`Literal`	The column type (`CH`).
2	TRANSACTION_TYPE	`Varchar`	One of the following types of transaction: `PAYMENT`: This type applies to money movement between a buyer and a seller for an order. `AUTH`: This type applies to authorization and authorization void transactions.
3	TRANSACTION_SUBTYPE	`Varchar`	The value of the subtype of transaction depends on the value of the `TRANSACTION_TYPE`. It can be blank in some use cases.
4	SELLER_ACCOUNT_ID	`Varchar`	The seller's PayPal encrypted account number.
5	PAYPAL_REFERENCE_ID	`String`	The original PayPal transaction ID this event is related to.
6	PAYPAL_TRANSACTION_ID	`Varchar`	The PayPal transaction ID.
7	INVOICE_ID	`String`	The invoice ID of the transaction.
8	CUSTOM_FIELD	`Varchar`	This indicates the `custom_id` that is passed in the Create Order request.
9	TRANSACTION_DATE	`Date-time`	The date and time the case was filed, in the following format: `YYYY/MM/DD HH:MM:SS offset`. `YYYY` is the four-digit year.`MM` is two-digit month of the year.`DD` is the two-digit day of the month. `HH` is the hour in 24-hour notation. `MM` is minutes. `SS` is seconds. `offset` is the five-character signed offset from GMT, such as `+0800`.
10	TRANSACTION_AMOUNT	`Money`	The amount paid by or refunded to the buyer. This field contains the gross transaction value for all transactions.
11	TRANSACTION_CURRENCY	Three-character currency code	The currency of the transaction.
12	PAYMENT_INSTRUMENT_TYPE	`Varchar`	A high-level classification of the type of financial instrument that was used to fund a payment, such as the following: `CREDIT_CARD` `DEBIT_CARD` `DIRECT DEBIT` `VENMO` `Apple Pay` `Google Pay` `Network Token` Supported APMs
13	PAYMENT_INSTRUMENT_SUBTYPE	`Varchar`	One of the following detailed classifications of the financial instrument used to fund a payment: `AMEX:` AMEX card transaction `CARTE_BANCAIRE:` CARTE_BANCAIRE card transaction `CETELEM:` CETELEM card transaction `COFIDIS:` COFIDIS card transaction `COFINOGA:` COFINOGA card transaction `CHINA_UNION_PAY:` CHINA_UNION_PAY card transaction `DELTA:` DELTA card transaction `DISCOVER:` DISCOVER card transaction `ELECTRON:` ELECTRON card transaction `ELO:` ELO card transaction `HIPER:` HIPER card transaction `HIPERCARD:` HIPERCARD card transaction `JCB:` JCB card transaction `MAESTRO:` MAESTRO card transaction `MASTER_CARD:` MASTER_CARD card transaction `SOLO:` SOLO card transaction `STAR:` STAR card transaction `SWITCH:` SWITCH card transaction `VISA:` VISA card transaction `DINERS:` DINERS card transaction `RUPAY:` RUPAY card transaction For Wallets and Network token, Payment Source Subtype would show details of card type and card brand used to fund the transaction. For example: `CREDIT_CARD-VISA` `DEBIT_CARD-MASTER_CARD`
14	DECLINE_CODE	`Varchar`	Normalized code that indicates the following: Reason of decline, when available Processor decline codes for credit card transactions Bank decline codes for bank transactions See the processor decline codes.
15	AVS_RESPONSE_CODE	`Varchar`	Address verification service (AVS) response code. See the AVS response codes.
16	BILLING_ADDRESS_1	`String`	The number and street of the card's billing address on file.
17	BILLING_ADDRESS_2	`String`	The number and street of the card's billing address on file.
18	BILLING_CITY	`String`	The city of the card's billing address on file.
19	BILLING_STATE	`String`	The state of the card's billing address on file.
20	BILLING_ZIPCODE	`String`	The zip code or pincode of the card's address on file.
21	BILLING_COUNTY_CODE	`String`	The country code of the card's address on file.
21	INTEGRATION_IDENTIFIER	`String`	The partner's button source code, either the BN code or organization name.

Section footer Data

1 Column Type Literal The column type (SF).

File footer data

1 Column Type Literal The column type (FF).