Testing and Go Live

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availability

Managing disputes via the API is only available to merchants who can access disputes in the Braintree Control Panel.

We strongly recommend that you test your dispute workflows in the sandbox before using them in production.

You can use the following test card number in the sandbox to create sale transactions of any amount* that are instantly disputed:

*Some transaction amounts trigger specific dispute behavior in the sandbox; see creating test disputes that require compelling evidence below.

In addition to creating a test dispute, using this test card to create sandbox transactions will allow you to:

• Receive a dispute email notification
• Receive a Dispute Opened webhook (if set up)
• Search for or find the dispute in the Control Panel or via the API
• Respond to the dispute in the Control Panel or via the API with specific evidence that will update the dispute status to won or lost

Creating test disputes that require compelling evidence

The following transaction amounts will set the dispute Transaction: Sale accordingly:

Creating test Venmo disputes

If you have Venmo enabled, you can also create disputes for Venmo transactions in the sandbox.

Creating a disputed test transaction

Use Transaction: Sale to create a test transaction via the API. When specifying a credit card number for the test transaction, you can use the test card number above.

result = gateway.transaction.sale(
 :amount => '10.00',
 :credit_card => {
   :expiration_date => '01/2022',
   :number => Braintree::Test::CreditCardNumbers::Disputes::Chargeback
 },
)

if result.success?
  # Do something with the result.transaction.disputes
end

Simulating a won dispute

Specify the string "compelling_evidence" when adding text evidence in the sandbox. Once finalized, this will update the dispute status to won.

dispute = gateway.dispute.find("a_dispute_id")

gateway.dispute.add_text_evidence(dispute.id, "compelling_evidence")

gateway.dispute.finalize(dispute.id)

Simulating a lost dispute

Specify the string "losing_evidence" when adding text evidence in the sandbox. Once finalized, this will update the dispute status to lost.

dispute = gateway.dispute.find("a_dispute_id")

gateway.dispute.add_text_evidence(dispute.id, "losing_evidence")

gateway.dispute.finalize(dispute.id)