Chargebacks and Retrievals

Chargeback Reason Codes

All received credit card disputes include a reason code. Reason codes vary by card brand. The list of chargeback reason codes in this article is organized by card brand and type of dispute.

This list was generated 5/4/2022. It is subject to change and may not include every currently known dispute reason code.

See our Automated Clearing House (ACH) support article if you are looking for ACH Return Codes.

American ExpressAnchorIcon

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Reason code

Description

P01

Unassigned Card Number

P03

Credit Processed as Charge

P04

Charge Processed as Credit

P05

Incorrect Charge Amount

P07

Late Submission

P08

Duplicate Charge

P22

Non-Matching Card Number

P23

Currency Discrepancy

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Reason code

Description

FR2

Fraud Full Recourse Program

FR4

Immediate Chargeback Program

FR6

Partial Immediate Chargeback Program

F10

Missing Imprint

F14

Missing Signature

F24

No Cardmember Authorization

F29

Card Not Present

F30

EMV Counterfeit

F31

EMV List/Stolen/Non-received

AuthorizationAnchorIcon

Reason code

Description

A01

Charge amount exceeds authorization amount

A02

No valid authorization

A08

Authorization approval expired

DisputeAnchorIcon

Reason code

Description

C02

Credit not processed

C04

Goods/services returned or refused

C05

Goods/services canceled

C08

Goods/Services Not Received or Only Partially Received

C14

Paid by Other Means

C18

“No Show” or CARDeposit Canceled

C28

Canceled Recurring Billing

C31

Goods/Services Not as Described

C32

Goods/Services Damaged or Defective

M10

Vehicle Rental - Capital Damages

M49

Vehicle Rental - Theft or Loss of Use

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Reason code

Description

R03

Insufficient Reply

R13

No reply

M01

Chargeback Authorization

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Reason code

Description

A02

Authorization Processing Errors

A06

Unissued Account Number

B24

Charge Older than Thirty Days

B25

Duplicate Charge

B26

Alternate Settlement Currency Incorrect Exchange Rates

B27

Incorrect Currency

C41

Fraud - Card Present Transaction

C42

Fraud - Card Not Present Transaction

C46

Multiple Charges at Service Establishment Fraudulent Transaction

C49

Reason Code No Longer in Use

C50

Suspect Service Establishment – No Response to the Suspected Fraudulent Service Establishment Report

C51

Suspect Service Establishment – Terminated Service Establishment

D61

Altered Amount

D62

Non-Receipt of Goods or Services

D65

Incorrect Transaction Type

D66

Credit not Processed

D67

Cardmember Paid by Other Means

D69

Canceled Recurring Transactions

D70

Cardmember Does Not Recognize

D71

Non–receipt of Cash (ATM)

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Reason code

Description

IN

Invalid Card Number

LP

Late Presentment

FraudAnchorIcon

Reason code

Description

UA01

Fraud/Card Present Environment

UA02

Fraud/Card-Not-Present Environment

UA05

Fraud/Counterfeit Chip Transaction

UA06

Fraud/Chip-and-Pin Transaction

UA10

Request Transaction Receipt (swiped card transactions)

UA11

Cardholder claims fraud (swiped transaction, no signature)

AuthorizationAnchorIcon

Reason code

Description

AT

Authorization Non-compliance

DA

Declined Authorization

EX

Expired Card

NA

No Authorization

DisputeAnchorIcon

Reason code

Description

AA

Cardholder Does Not Recognize

AP

Canceled Recurring Transaction

AW

Altered Amount

CD

Credit Posted as Card Sale

DP

Duplicate Processing

IC

Illegible Sales Data

NF

Non-Receipt of Cash from ATM

PM

Paid by Other Means

RG

Non-Receipt of Goods or Services

RM

Quality Discrepancy

RN2

Credit Not Received

NC

Not Classified

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Retrieval reason codesAnchorIcon

Reason code

Description

01

Sales Draft (copy)

02

Sales Draft (original)

03

T&E Document (copy)

04

T&E Document (original)

05

Substitute Draft

06

Sales Draft (copy) + T&E Document (copy)

07

Sales Draft (original) + T & E Document (original)

08

Sales Draft (copy) + Substitute Draft

09

T&E Document (copy) + Substitute Draft

Chargeback reason codesAnchorIcon

Reason code

Description

501

Non-JCB Card

502

Card-Member Dispute

503

Expired JCB Card

507

Incorrect Transaction Amount

510

Mis-Post

512

Duplicate Processing

513

Credit Not Received

516

Non-Receipt of Requested Item

517

Requested Copy Illegible

521

Transaction Exceeds Floor Limit

522

Authorisation Declined

523

Incorrect Card Number

524

Addition Error/Transaction amount differs

525

Altered Amount

526

No Signature

527

No Imprint

534

Unauthorized Multiple Transactions

536

Late Submission

537

No Show Dispute

538

Advance Deposit

541

Illegible Item

544

Canceled Recurring Transaction

546

Unauthorized Purchase/Fraud

547

JCB Card on Stop List

554

Non-Receipt of Merchandise/Cash at ATM

580

Non-Receipt of T&E Documentation

581

Split Sale

582

Domestic Transaction

583

Paid By Other Means

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Reason code

Description

4834

Point of Interaction Error

4834

Transaction Amount Differs

4834

Late Presentment

4834

Point-of-Interaction Currency Conversion

4834

Duplication/Paid by Other Means

4834

ATM Disputes

4834

Loss, Theft, or Damages

FraudAnchorIcon

Reason code

Description

4837

No Cardholder Authorization

4849

Questionable Merchant Activity

4870

EMV Chip Liability Shift

4871

EMV Chip/PIN Liability Shift

AuthorizationAnchorIcon

Reason code

Description

4807

Warning Bulletin File

4808

Authorization-Related Chargeback

4812

Account Number Not on File

4808

Required Authorization Not Obtained

4808

Expired Chargeback Protection Period

4808

Multiple Authorization Requests

4808

Cardholder-Activated Terminal (CAT) 3 Device

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Reason code

Description

4853

Cardholder Dispute of a Recurring Transaction

4853

Goods or Services Not Provided

4853

No-Show Hotel Charge

4853

Addendum Dispute

4853

Credit Not Processed

4853

Goods/Services not as Described or Defective

4853

Digital Goods $25 or less

4853

Counterfeit Goods

4853

Transaction Did Not Complete

4853

Credit Posted as a Purchase

4854

Cardholder Dispute Not Classified Elsewhere

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Reason code

Description

4850

Installment Billing Dispute (Participating Countries Only)

4999

Domestic Chargeback Dispute (Europe Region Only)

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Reason code

Description

12.1

Late Presentment

12.2

Incorrect Transaction Code

12.3

Incorrect Transaction Currency Code

12.4

Incorrect Account Number

12.5

Incorrect Amount

12.6

Duplicate Processing/Paid by Other Means

12.7

Invalid Data

FraudAnchorIcon

Reason code

Description

10.1

EMV Liability Shift Counterfeit Transaction Fraud

10.2

EMV Liability Shift Non-Counterfeit Fraud

10.3

Other Fraud-Card Present Environment

10.4

Other Fraud-Card Absent Environment

10.5

Visa Fraud Monitoring Program

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Reason code

Description

11.1

Card Recovery Bulletin

11.2

Declined Authorization

11.3

No Authorization

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Reason code

Description

13.1

Merchandise/Services Not Received

13.2

Cancelled Recurring

13.3

Not as Described or Defective Merchandise/Services

13.4

Counterfeit Merchandise

13.5

Misrepresentation

13.6

Credit Not Processed

13.7

Cancelled Merchandise/Services

13.8

Original Credit Transaction Not Accepted

13.9

Non-Receipt of Cash or Load Transaction Value

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