Chargebacks and Retrievals
Chargeback Reason Codes
All received credit card disputes include a reason code. Reason codes vary by card brand. The list of chargeback reason codes in this article is organized by card brand and type of dispute.
This list was generated 5/4/2022. It is subject to change and may not include every currently known dispute reason code.
See our Automated Clearing House (ACH) support article if you are looking for ACH Return Codes.
American Express
Processing
Reason code | Description |
---|---|
| Unassigned Card Number |
| Credit Processed as Charge |
| Charge Processed as Credit |
| Incorrect Charge Amount |
| Late Submission |
| Duplicate Charge |
| Non-Matching Card Number |
| Currency Discrepancy |
Fraud
Reason code | Description |
---|---|
| Fraud Full Recourse Program |
| Immediate Chargeback Program |
| Partial Immediate Chargeback Program |
| Missing Imprint |
| Missing Signature |
| No Cardmember Authorization |
| Card Not Present |
| EMV Counterfeit |
| EMV List/Stolen/Non-received |
Authorization
Reason code | Description |
---|---|
| Charge amount exceeds authorization amount |
| No valid authorization |
| Authorization approval expired |
Dispute
Reason code | Description |
---|---|
| Credit not processed |
| Goods/services returned or refused |
| Goods/services canceled |
| Goods/Services Not Received or Only Partially Received |
| Paid by Other Means |
| “No Show” or CARDeposit Canceled |
| Canceled Recurring Billing |
| Goods/Services Not as Described |
| Goods/Services Damaged or Defective |
| Vehicle Rental - Capital Damages |
| Vehicle Rental - Theft or Loss of Use |
Other
Reason code | Description |
---|---|
| Insufficient Reply |
| No reply |
| Chargeback Authorization |
Diners
Reason code | Description |
---|---|
| Authorization Processing Errors |
| Unissued Account Number |
| Charge Older than Thirty Days |
| Duplicate Charge |
| Alternate Settlement Currency Incorrect Exchange Rates |
| Incorrect Currency |
| Fraud - Card Present Transaction |
| Fraud - Card Not Present Transaction |
| Multiple Charges at Service Establishment Fraudulent Transaction |
| Reason Code No Longer in Use |
| Suspect Service Establishment – No Response to the Suspected Fraudulent Service Establishment Report |
| Suspect Service Establishment – Terminated Service Establishment |
| Altered Amount |
| Non-Receipt of Goods or Services |
| Incorrect Transaction Type |
| Credit not Processed |
| Cardmember Paid by Other Means |
| Canceled Recurring Transactions |
| Cardmember Does Not Recognize |
| Non–receipt of Cash (ATM) |
Discover
Processing
Reason code | Description |
---|---|
| Invalid Card Number |
| Late Presentment |
Fraud
Reason code | Description |
---|---|
| Fraud/Card Present Environment |
| Fraud/Card-Not-Present Environment |
| Fraud/Counterfeit Chip Transaction |
| Fraud/Chip-and-Pin Transaction |
| Request Transaction Receipt (swiped card transactions) |
| Cardholder claims fraud (swiped transaction, no signature) |
Authorization
Reason code | Description |
---|---|
| Authorization Non-compliance |
| Declined Authorization |
| Expired Card |
| No Authorization |
Dispute
Reason code | Description |
---|---|
| Cardholder Does Not Recognize |
| Canceled Recurring Transaction |
| Altered Amount |
| Credit Posted as Card Sale |
| Duplicate Processing |
| Illegible Sales Data |
| Non-Receipt of Cash from ATM |
| Paid by Other Means |
| Non-Receipt of Goods or Services |
| Quality Discrepancy |
| Credit Not Received |
| Not Classified |
JCB
Retrieval reason codes
Reason code | Description |
---|---|
| Sales Draft (copy) |
| Sales Draft (original) |
| T&E Document (copy) |
| T&E Document (original) |
| Substitute Draft |
| Sales Draft (copy) + T&E Document (copy) |
| Sales Draft (original) + T & E Document (original) |
| Sales Draft (copy) + Substitute Draft |
| T&E Document (copy) + Substitute Draft |
Chargeback reason codes
Reason code | Description |
---|---|
| Non-JCB Card |
| Card-Member Dispute |
| Expired JCB Card |
| Incorrect Transaction Amount |
| Mis-Post |
| Duplicate Processing |
| Credit Not Received |
| Non-Receipt of Requested Item |
| Requested Copy Illegible |
| Transaction Exceeds Floor Limit |
| Authorisation Declined |
| Incorrect Card Number |
| Addition Error/Transaction amount differs |
| Altered Amount |
| No Signature |
| No Imprint |
| Unauthorized Multiple Transactions |
| Late Submission |
| No Show Dispute |
| Advance Deposit |
| Illegible Item |
| Canceled Recurring Transaction |
| Unauthorized Purchase/Fraud |
| JCB Card on Stop List |
| Non-Receipt of Merchandise/Cash at ATM |
| Non-Receipt of T&E Documentation |
| Split Sale |
| Domestic Transaction |
| Paid By Other Means |
Mastercard
Processing
Reason code | Description |
---|---|
| Point of Interaction Error |
| Transaction Amount Differs |
| Late Presentment |
| Point-of-Interaction Currency Conversion |
| Duplication/Paid by Other Means |
| ATM Disputes |
| Loss, Theft, or Damages |
Fraud
Reason code | Description |
---|---|
| No Cardholder Authorization |
| Questionable Merchant Activity |
| EMV Chip Liability Shift |
| EMV Chip/PIN Liability Shift |
Authorization
Reason code | Description |
---|---|
| Warning Bulletin File |
| Authorization-Related Chargeback |
| Account Number Not on File |
| Required Authorization Not Obtained |
| Expired Chargeback Protection Period |
| Multiple Authorization Requests |
| Cardholder-Activated Terminal (CAT) 3 Device |
Dispute
Reason code | Description |
---|---|
| Cardholder Dispute of a Recurring Transaction |
| Goods or Services Not Provided |
| No-Show Hotel Charge |
| Addendum Dispute |
| Credit Not Processed |
| Goods/Services not as Described or Defective |
| Digital Goods $25 or less |
| Counterfeit Goods |
| Transaction Did Not Complete |
| Credit Posted as a Purchase |
| Cardholder Dispute Not Classified Elsewhere |
Other
Reason code | Description |
---|---|
| Installment Billing Dispute (Participating Countries Only) |
| Domestic Chargeback Dispute (Europe Region Only) |
Visa
Processing
Reason code | Description |
---|---|
| Late Presentment |
| Incorrect Transaction Code |
| Incorrect Transaction Currency Code |
| Incorrect Account Number |
| Incorrect Amount |
| Duplicate Processing/Paid by Other Means |
| Invalid Data |
Fraud
Reason code | Description |
---|---|
| EMV Liability Shift Counterfeit Transaction Fraud |
| EMV Liability Shift Non-Counterfeit Fraud |
| Other Fraud-Card Present Environment |
| Other Fraud-Card Absent Environment |
| Visa Fraud Monitoring Program |
Authorization
Reason code | Description |
---|---|
| Card Recovery Bulletin |
| Declined Authorization |
| No Authorization |
Dispute
Reason code | Description |
---|---|
| Merchandise/Services Not Received |
| Cancelled Recurring |
| Not as Described or Defective Merchandise/Services |
| Counterfeit Merchandise |
| Misrepresentation |
| Credit Not Processed |
| Cancelled Merchandise/Services |
| Original Credit Transaction Not Accepted |
| Non-Receipt of Cash or Load Transaction Value |